1.What is NostraGamus?

• NostraGamus is a Picks based fantasy sports app, India’s one of a kind platform where you just choose to predict real life match events and win prize money.

2.Which all sports I can play?

• Frankly, our aim is to cover as many sports we can. We are extensively covering Football, Cricket & Basketball, Formula 1, Badminton, Kabaddi. We wish to bring more sports into the fold, and we are working on it. Stay tuned!.

3.How do I register?

• You create an account by connecting with Google or Phone Number. Just follow the on-screen information. Rest assured, we won’t post anything or use your personal information without your consent.
• When you connect with Google, a username will be created for you using your first name and a number. You can edit this username in the settings menu.
• We will also require users to change their usernames in cases where the name is offensive or promotes a commercial venture. The requirement to change will be determined at our sole discretion, and if requests are ignored, we may unilaterally change a player’s username or suspend the player’s access at our sole discretion.

4.I’m from Assam , Telangana & Odisha, can I play?

• No! At the time of registration you’re prompted to confirm that you’re not from Assam , Telangana or Odisha. Due to the state laws of these states, a person is not allowed to play Game of Skills with prize money involved and therefore, you can not take part in these games.

5.Is this Legal?

• Yes! The app is perfectly legal. NostraGamus is a “Game of Skill”. Game of skill refers to any game, contest, or amusement of any description in which the designating element of the outcome is the judgment, skill, or deftness of the participant in the contest and not chance. In a game of skill, outcome is determined mainly by mental or physical skill, rather than by pure chance. Games of Skills are legal across India, except Assam , Telangana and Odisha.

6.I can’t login, why?

• If you’re a registered user, and are finding trouble logging in - feel free to Contact Us (hyperlink our Contact page). Our team will contact you shortly and provide you assistance for the same.

7.How do I receive my cash reward?

• Post completion of every Match, after your withdrawal the cash reward is credited into your PayTM account (3-4 working hours) or Bank account (48 working hours) that you have updated on the app. In case PayTM or Bank account information is not updated, we will reach you at your registered email-id (or) you can reach us at helpdesk@sportscafe.in or on “Customer chat” from profile.

8.How do I update/edit my information?

• Yep! Just go to ‘Profile’ section on the app, tap the ‘Settings’ icon on top most right corner and press ‘Edit Profile’. Here you can edit your information i.e your username, photo easily.

9.Deadline for answers

• Every match has a deadline, before the questions get locked. The deadlines for all the matches happen at the start of the Actual Match.

10.Why are you asking me to download a new app? Is it safe?

• Yes! Do not be afraid. If you would like to play ‘Pay & Play Matches’, you will have to download the new app. Due to certain restrictions on Play Store, we are asking you to download our Nostra Pro app separately. You can always choose not to download it. But you can’t play ‘Pay & Play’ Matches then!

11.How do I change my answers?

• Asking the correct questions! We have introduced a new feature called Edit Answers. Now you can just go to the matches that you have answered by clicking on Answers - then press ‘Edit Answer’ next to each question and make the changes as you wish and then press Save Answer. Your answers will be changed. Please note that, editing answers can only be done before the deadline. After deadline, the feature gets disabled.

12.What happens if a match gets abandoned?

• If any match gets abandoned then we will refund the Entry Fees and all the powerups used from the powerbank.

13.I have run out of power-ups, how to get more?

• Every Match has an equal number of powerups awarded to all users. If you have used all your powerups and wish to earn more, then he click on the “+” symbol which will take you to the power bank. You can buy extra power ups from the power bank. However, per Match you can use only 1 additional powerup of each kind from the powerup bank.

14.HOW DO I RECEIVE MY CASH REWARD?

• Post completion of every Match, the cash reward which you withdrew is credited into your PayTM account (12 working hours) or Bank account (36 working hours) that you have updated on the app. In case PayTM or Bank account information is not updated, we will reach you at your registered email-id (or) you can reach us at helpdesk@sportscafe.in.

15.I DID NOT RECEIVE MY CASH REWARDS?

• Oops! Well, in that case - just go to ‘Wallet’ and see if the information you added is correct or not. If the information is correct, and you still haven’t received your cash rewards - drop an email at helpdesk@sportscafe.in or go to profile and click on “Customer Chat”
• A user is not bound to get the Promo money on depositing if he has more than 1 account logged in the same device.

16.How do I update my payment details?

• After registration, you’re prompted to add your PayTM or bank details. If you haven’t updated your details or would like to edit them, you can go to ‘Profile’, and then in the ‘Wallet’ tab - you can update your details.

17.THERE IS A BUG IN THE APP, WHAT SHOULD I DO? ?

• We’re really sorry that you had to face an issue in the app. If you come across a bug or are finding any kind of technical problem, feel free to drop us an email at helpdesk@sportscafe.in. or go to profile and click on “Customer Chat or FAQ’s” and tell us about the Issue/Bug

18.YOU GUYS ARE AWESOME, I WANT TO WORK WITH YOU GUYS! HOW?

• We would love to hire passionate sports fan who would like to contribute in achieving our goal of making NostraGamus the one stop for all fantasy sports lovers. Just drop your resume at jobs@sportscafe.in, our team will contact you as soon as possible.